• Terms & Conditions

  • By using our website and making a purchase, you agree to comply with and be bound by the following terms and conditions.

  • 1. Product Authenticity and Refund Policy

  • At Coco Tree, we strive to provide you with only the highest quality products. In the rare event that you receive a product that is proven to be inauthentic, you are eligible for a refund.

    • To qualify for a refund:

      The product must be proven to be inauthentic within 7 days of receipt. You must provide valid evidence to support your claim. Refunds will be processed after the product is returned to us and the authenticity claim is verified.

  • 2. Cash on Delivery (COD) Payment Option

  • We understand the importance of ensuring the authenticity and quality of your purchase before committing to payment. Therefore, we offer Cash on Delivery (COD) in the CMB and surrounding suburbs. This allows you to:

    • Inspect the product for authenticity before purchase.

      Please note that COD is only available for specific areas (Colombo and suburbs), and the exact areas will be listed during checkout.

  • 3. Pre-Orders

  • For pre-order items, we do not take any advance payments. You will only be required to pay once the product has reached the country and is ready for dispatch. This ensures that you are not charged until the product is available and in-hand.

  • 4. Order Confirmation and Shipping

  • - Once an order is placed, you will receive a confirmation email with the details of your purchase.

  • - Shipping times may vary depending on your location. We will provide estimated delivery dates at the time of purchase.

  • - If there is any issue with your order or if the product is out of stock, you will be notified immediately.

  • 5. Privacy and Security

  • We are committed to protecting your privacy. Any personal information you provide during the purchasing process will be used only to fulfill your order and improve your customer experience. We do not share your information with third parties except when necessary to process payments or fulfill your order.

  • 6. User Conduct

  • By using our website, you agree to:

    • Provide accurate and complete information during the ordering process.

    • Not engage in fraudulent activities, including attempting to order products with incorrect or fake information.

  • 7. Modifications to Terms

  • We reserve the right to update or change these Terms and Conditions at any time. Any changes will be communicated through our website and take effect immediately upon posting. It is your responsibility to review these terms periodically.

  • 8. Contact Information

  • For any questions or concerns, please reach out to us at:

    • Email: thecocotreebusiness@gmail.com

    • Phone: 0760877708

  • By purchasing from Coco Tree, you agree to the Terms and Conditions outlined above.